This is the hardest bed I have ever slept on in my life and to be treated so disrespectfully by the front desk is totally unacceptable. I called guest services and customer service but both of them are closed until Monday as well. I then asked her name and her managers name and she hung up on me.

She said there’s nothing she could do for me. I called the front desk advised of the situation to be told that there is no maintenance on the weekend and no rooms available. When I attempted to flush the toilet, it would not flush as there is no water pressure. My toilet was not working when I came in this evening, I seen the lid up and assumed it was fixed. This morning when I left for work, I advise the front desk. I have been here three days and I’m supposed to be here for another seven for business. If I could give zero stars, that’s what it would be.

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